Guest Experience

You share plenty of details with your guests before they arrive, but many of those communications are strictly transactional. Thus far, your relationship has been quite professional - and it should be, but guests appreciate extra effort and a personal touch as they arrive at their vacation rental.

As a vacation rental manager, you’re running a 24/7 business; your brand is always on display. While your online listings reel in future guests, your first chance to impress them on a personal level comes just before their stay.

Don't leave your guests waiting at the door! Create a seamless check-in and check-out process for your vacation rental guests.

These simple yet thoughtful improvements will help you increase the rental income of each of your vacation properties.

A vacation rental guest book should serve as a guest concierge - a member of your property rental team that works as hard as anyone else to ensure that your guests have an outstanding experience…only this is a team member you don’t have to put on the payroll!

Your guests should feel like it’s their home for the duration of their stay. For most travelers who’ve chosen a vacation rental, this means homey, yet sparse, so they can settle in.

What should every vacation rental have, and what are nice-to-have extras? There are certain features and accessories that vacation home renters have come to expect – or, at least, that they hope to find when they walk through the door. Other features, when they show up, are considered a bonus.

Don’t let stained floors and funky smells turn into lasting memories by keeping housekeeping and maintenance near the top of your priority list!