Archives For guest services

"Money Girl" on flickr, by Tax Credits (CC BY 2.0)While not every vacation rental owner accepts them yet, online reservations are gaining traction in the vacation rental industry. That means processing payments online is important, but choosing a vendor that fits your specific needs takes time and research..

PayPal has been a trailblazer in e-commerce for more than a decade, and for many businesses it’s the easy choice: a proven and familiar name in a space that’s new and still rapidly evolving.

Despite PayPal’s position as a leader, it’s a platform created to appeal to many different industries – and it may or may not be the right solution for your business. Over the past couple of years, the e-commerce space has been flooded with new options, and some might fit your needs better.

If you’re looking at online payment options, here are questions to ask a potential vendor. Continue Reading…

Review Part 1, Part 2  || Guest post by Tyler Gillespie

In a recent post on his blog, Tyler Gillespie of VacationRentalBusiness.net challenged vacation rental owners to “hotelize” their businesses. In this three-part series for MyVR,  he explains why it matters, how to do it, and what you can do to bring your  guest services to the next level.  This is part three of three.Before you can truly focus on service, you need to make sure the business side of things is streamlined and running smoothly.

Once you’ve nailed your basic business processes, however, it’s time to step up your service game. This is where hotels really take the lead, and by following these steps, you can, too.

Concierge Services and Experience:

Your guests’ experience really starts before they even email or call to learn more about your property. In fact, it starts with your brand and how your listings are written.

What vibes is your property giving off? Continue Reading…

Guest post by Tyler Gillespie

In a recent post on his blog, Tyler Gillespie of VacationRentalBusiness.net challenged vacation rental owners to “hotelize” their businesses. In this three-part series for MyVR, he explains why it matters, how to do it, and what you can do to bring your guest services to the next level. This is part one of three.I have worked directly with many hotels over the years and, as a result, I have a unique perspective on the different items and services that are offered to clients in the exclusive, high-end marketplace that is Aspen, Colorado.

In my opinion, in order to have a truly successful vacation rental business now and in the future, vacation rental owners should focus primarily on two things:

  1. The Customer Experience and
  2. Treating Your Property Like a Business

Pay close attention! These are two areas hotels excel in, and you always want to make sure your property stays competitive. Continue Reading…