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Guest post by Tyann Marcink

It was three weeks ago.

Well, maybe just two weeks—but it seems like an eternity.

No emails. No phone calls. Just a message from “Marie in NY” that was obviously a phishing attempt. Why haven’t the inquiries flooded in? How is it that a scammer found your property, but the legit folk seem to no longer be taking vacations?

"click" on flickr, by inna dee (CC BY 2.0)

After checking the number of views on the brand new listing, the realization hits: nobody is even clicking through to look at your property.

Take a deep breath. The travelers are there. They really, truly do want to find a vacation rental just like yours. But are you giving them a reason to click? Continue Reading…

Review Part 1, Part 2  || Guest post by Tyler Gillespie

In a recent post on his blog, Tyler Gillespie of VacationRentalBusiness.net challenged vacation rental owners to “hotelize” their businesses. In this three-part series for MyVR,  he explains why it matters, how to do it, and what you can do to bring your  guest services to the next level.  This is part three of three.Before you can truly focus on service, you need to make sure the business side of things is streamlined and running smoothly.

Once you’ve nailed your basic business processes, however, it’s time to step up your service game. This is where hotels really take the lead, and by following these steps, you can, too.

Concierge Services and Experience:

Your guests’ experience really starts before they even email or call to learn more about your property. In fact, it starts with your brand and how your listings are written.

What vibes is your property giving off? Continue Reading…

Review Part 1 || Guest post by Tyler Gillespie

In a recent post on his blog, Tyler Gillespie of VacationRentalBusiness.net challenged vacation rental owners to “hotelize” their businesses. In this three-part series for MyVR, he explains why it matters, how to do it, and what you can do to bring your guest services to the next level. This is part two of three.Families have started to make the switch from hotels to vacation rentals, and why not? Vacation rentals have a lot going for them!

Unfortunately, we also have one big self-defeating problem: Inconsistency. That’s why I believe that a key part of your focus – this year and in future – should be on streamlining operations to become more professional. Much like a hotel.

Whether you manage your rental business on a part or full-time basis, here is my advice to kickstart the “hotelization” of your vacation rental property by zeroing in on the things that will keep your business running smoothly. Continue Reading…

Guest post by Tyler Gillespie

In a recent post on his blog, Tyler Gillespie of VacationRentalBusiness.net challenged vacation rental owners to “hotelize” their businesses. In this three-part series for MyVR, he explains why it matters, how to do it, and what you can do to bring your guest services to the next level. This is part one of three.I have worked directly with many hotels over the years and, as a result, I have a unique perspective on the different items and services that are offered to clients in the exclusive, high-end marketplace that is Aspen, Colorado.

In my opinion, in order to have a truly successful vacation rental business now and in the future, vacation rental owners should focus primarily on two things:

  1. The Customer Experience and
  2. Treating Your Property Like a Business

Pay close attention! These are two areas hotels excel in, and you always want to make sure your property stays competitive. Continue Reading…

Guest post by Tyann Marcink

Can just the angle or the way you frame a listing photo for your vacation rental property really make that big of a difference? Absolutely.

There is a massive difference between just taking a shot and composing a photograph.

Let’s take a look at an example…

photo collage comparing two photos of swimming pools (credit: Tyann Marcink)

Here are two photos of the same swimming pool. Both of these photos give us basic information that a traveler would be interested in:

  • the rental property has access to a swimming pool
  • the pool is a decent size
  • there are chairs to sit in
  • there is a playground nearby
  • the area is fenced for safety

However, at which pool would you rather be spending your time? The one in the second photo? Me, too!

Why is that? Let’s take a look at the composition of the photos and the subconscious psychology that is created. Continue Reading…