Archives For Fraud

"Money Girl" on flickr, by Tax Credits (CC BY 2.0)While not every vacation rental owner accepts them yet, online reservations are gaining traction in the vacation rental industry. That means processing payments online is important, but choosing a vendor that fits your specific needs takes time and research..

PayPal has been a trailblazer in e-commerce for more than a decade, and for many businesses it’s the easy choice: a proven and familiar name in a space that’s new and still rapidly evolving.

Despite PayPal’s position as a leader, it’s a platform created to appeal to many different industries – and it may or may not be the right solution for your business. Over the past couple of years, the e-commerce space has been flooded with new options, and some might fit your needs better.

If you’re looking at online payment options, here are questions to ask a potential vendor. Continue Reading…

"Warning!" on flickr, by lamoix (CC BY 2.0)There’s no question: Trust within the vacation rental industry is a huge issue for owners and travelers alike. With little or no recourse for many of the people who get scammed, the industry may seem practically evergreen to these criminals—but it doesn’t have to be.

While the details may change, the main themes of schemes seem to change little from one decade to the next; chances are you’ve heard from at least one Nigerian prince or heir since the 1990s and do little more than roll your eyes today.

Vacation rental scams aren’t so different. There are two main objectives for scammers:

  • to lure people into sending money.
  • to trick people into providing personal information that they can then use to steal their identity.

There is no way to isolate yourself from scammers, but learning the warning signs and being aware are big steps towards keeping your income and business more secure. Continue Reading…

They’re familiar, easily available, require little-if-any overhead, and are almost as good as cash when it comes to the hands-on satisfaction of having money in your pocket. But if your vacation rental is still dealing with checks, are you leaving yourself exposed?

"Check Writing" on flickr, by David Goehring (CC BY 2.0)Beyond the fact that travelers strongly prefer to use credit cards, many vacation rental owners have run their businesses using checks for years with no problem.

But as the more unfortunate will tell you, it only takes once. Beyond the misrepresentation of using a lost or stolen checkbook, checks are vulnerable to counterfeiting, alteration and forgery. There’s also the risk of a bounced check – a potentially costly situation, even when it’s not maliciously done. Continue Reading…

Scam AlertScam artists tend to be repetitive; they scheme a new plan and then try to lure different owners until one falls for the bait.

I’ve received quite a few scam inquiries only to confirm, after a quick Google search, that other owners have received the same email – word for word. While scammers are always working to concoct new schemes that are harder to detect, many continue to use the same ones over and over again. Continue Reading…

Check Overpayment ScamThe email scam artists currently targeting vacation rental owners seem to have taken notes from the ‘Nigerian Prince’ fraudsters who’ve been around for decades. Maybe not as obvious, fraudulent inquiries on your rental property are likely to show up in your inbox. They will sound just as friendly as any legitimate inquiry, so take a look at these red flags:

  • Poor grammar and punctuation, plus bad spacing and line breaks. Especially when the request is coming from another country, this may seem normal. But the scammer may be pre-screening your patience level and naïveté.
  • Discrepancies about your rental property, such as calling your cabin an apartment suggest mass email.
  • Claims the trip is a surprise for someone else or a honeymoon. Generates warmth, creates distance.
  • Specifies dates then says they’re flexible. Or requests an extended stay, especially off-season for your location.
  • Inquiry comes from the UK or from a free email service, particularly Gmail, which is harder to trace.

Doesn’t really scream vacation rental scam, does it? Alone, these and other red flags are not enough to turn away renters. For example, check out this email from FindRentals.com: Continue Reading…

Passport International TravelerInternational travel is on the rise and awareness of vacation rentals is improving, making overseas inquiries increasingly likely for your vacation rental property. What can you do to help accommodate foreign guests and ensure they have a good stay?

International Travel Growing In The U.S.

International travel grew 4% last year globally, and the U.S. is angling to get a bigger slice of that market. “In the first half of 2012 alone, international visitors spent an estimated $82.2 billion… an increase of 11 percent when compared to the same period last year,” according to the U.S. Commerce Department.

Earlier this year, President Obama announced the Task Force on Travel and Competitiveness, an effort that aims to double the travel and tourism business by 2021.

Where will these travelers come from? Over the next five years, visitors from other parts of North America (i.e. Canada and Mexico) will account for 42% of those visits, while people from Asia — and specifically China — as well as Western Europe and South America will comprise most of the remaining 58%. Continue Reading…

5 Ways to Avoid Phishing

Jason Gruhl —  August 20, 2012

No PhishingWhat is phishing?

Phishing is an attempt by criminals to steal your online identity, typically by gaining access to your email account. Today, the losses due to phishing are relatively small, but stories like Sonia Guillaume, a traveler who unknowingly wired money to a scammer, are making headlines and bringing into question the security of the vacation rental industry.

In a recent post by Tom Hale, Chief Product Officer at HomeAway, he outlines why scammers and criminals target the vacation rental industry for phishing schemes:

  • It’s standard practice for travelers to pay large sums of money long before they stay, sight unseen
  • Not everyone understands safe and secure payment methods
  • Many people conduct business from email providers that have been repeatedly compromised
  • Cyber criminals are good at exploiting communities that rely on trust and a personal connection

How does it happen?

Usually the scammer will send you an inquiry posing as a renter in order to learn your personal email address. Now they send you a separate email pretending to be an official organization (i.e. your email provider) to induce you to enter your personal information into their fake website. With access to your email, the criminal can now intercept your inquiries and renters think they are communicating with the owner or manager. The impostor has access to your inquiry list and carries on with your business, attempting to charge potential renters, then steals the money. Continue Reading…