For most vacation rental owners, property damage from careless or destructive guests is rare; screening, renter restrictions and damage deposits — as at least some would argue — help reduce the risk for outright bad guests.
But when you’re left facing post-rental repairs or extreme cleaning, should you keep the damage deposit, pursue a bigger claim (when warranted), or take a deep breath and move on?
Before you decide what to do next, carefully document the damage with photos that are stamped with both the date and time and make detailed notes so you have a record to refer to later.
You may not be the first person on site, especially if you don’t live near your vacation rental, so have proper protocol in place for your property manager, cleaning crew or anyone else who may be there.
For example: ask them to contact you first, then take photos on your behalf if you’re not in a position to get to the home right away. Continue Reading…