Archives For Damages

"Broken Reflection" from Flickr, by shinealightFor most vacation rental owners, property damage from careless or destructive guests is rare; screening, renter restrictions and damage deposits — as at least some would argue — help reduce the risk for outright bad guests.

But when you’re left facing post-rental repairs or extreme cleaning, should you keep the damage deposit, pursue a bigger claim (when warranted), or take a deep breath and move on?

Document everything

Before you decide what to do next, carefully document the damage with photos that are stamped with both the date and time and make detailed notes so you have a record to refer to later.

You may not be the first person on site, especially if you don’t live near your vacation rental, so have proper protocol in place for your property manager, cleaning crew or anyone else who may be there.

For example: ask them to contact you first, then take photos on your behalf if you’re not in a position to get to the home right away. Continue Reading…

Often new vacation rental owners ask me how I balance using my own home as a second property and renting it out as a vacation rental during the times I’m not there. While I want my home to be comfortable and suit my own personal tastes, I have to balance that with the tastes of my guests, as well as the safety of my personal items.

Your guests should feel like it’s their home for the duration of their stay. For most travelers who’ve chosen a vacation rental, this means homey, yet sparse, so they can settle in. Here’s a few tips for de-personalizing your space for others’ use, but still keeping your vacation home friendly for your own needs.

decluttered bedroom

Create a cohesive theme

Give your home a cohesive theme (i.e. ski lodge, tropical), but don’t stylize it completely to your personal taste. A few key pieces you love are welcome, but might need to be put away when you have guests.

Empty drawers

Make sure you empty dresser and cabinet drawers of unnecessary items prior to guests arrival. May travelers like to unpack their personal items into the drawers to help them settle in. Continue Reading…