Hey everyone!  We sent out an email to customers last week on some amazing new features, so I thought I’d post on the blog to share with our other followers.

Here’s the email:Renter Booking Page


Hey all,

Just a quick note to let you know about some REALLY powerful stuff we released last week.  Possibly the best improvements to our product that we’ve released to date.

MyVR is quickly becoming the most powerful reservation software in the vacation rental industry, allowing you to automate your operations and make fewer errors (like expensive double bookings or lost payments).

As you may recall, we had already invested significantly in our reservations software, with pretty major improvements launching earlier this year in July andSeptember.  Last week’s is even more powerful.  Watch Markus’ short video on our latest improvement, Booking Policies, and you’ll see why that’s the case!

With last week’s release, we created a way for you to set up a default Booking Policy, which represents the way you typically like to configure bookings.  A Booking Policy can be applied to instant bookings from your website or integrated channels, and can also be used as the ‘starting point’ for any manual quotes you send, so that you don’t need to configure each one individually (you can still modify any quote from your default settings before sending).

A Booking Policy will define things such as:

  • the refund/cancellation policy you typically use (now with the ability to custom build your own!)
  • the payment schedule you typically use (now with the ability to custom build your own!)
  • whether or not to allow the renter to agree to terms online, and if so, which contract to use
  • whether or not to accept online payments, and if so, which merchant account to use
  • whether or not you want to automatically process future payments on their due date, or have the renter send them manually
  • the quote expiration period applied to each quote, if any
  • whether to automatically accept instant bookings, or hold them for manual review and approval
  • whether or not to block off the dates when you get an instant booking request
  • whether or not to collect the renter’s mailing address during the booking process
  • when to move a booking to a final ‘reserved state’ (e.g. contract signed, first payment made, payment made in full)
  • and much more!!

Everything you set up in a Booking Policy becomes your default. You can set up a Booking Policy to apply across many properties, and you can set up several Booking Policies and assign them to properties or property groups as you see fit.

Want to learn more?  Please check out the following:

Stay tuned for upgrades to our automated communications and a relaunching of our channel management in the coming weeks.


p.s. Send me your feedback after you’ve reviewed our latest release.  What are we missing in our reservations product?  Please use the “Suggestions” tab at the bottom of your screen when you are logged into your MyVR dashboard.

People are often surprised when I say they need to stop stressing out about search engine optimization (SEO) because it may not even be right for their vacation rental marketing strategy. It’s true that MyVR offers powerful vacation rental property management software, and it’s true that websites are one of the key features. But there are plenty of very good reasons to have a website even if SEO isn’t a core part of your strategy.

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For many larger, professional property managers, SEO isn’t just a good idea–it’s a necessary piece of their long-term strategy to diversify and take control of their business. However, the SEO decision for most smaller “mom-and-pop” owners is not so clear.

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Happy Labor Day!  We’re not resting this Labor Day – we’re actually working hard to deliver some amazing upgrades to our vacation rental management software.  This coming Tuesday, we’re releasing a number of improvements, which we wanted you to know about ahead of time.  Read below to hear about some of the most requested enhancements in this upcoming release:

Sending Renter Quotes

  • You can now generate and send multiple quotes to the renter at once. Send renters a few quotes with varying properties, dates, packages, etc!

  • We’ve added more settings on each quote you send, including a quote expiration date and the ability to turn on/off online bookings and/or payments for each quote you send.

  • You now have the option to “hold” or “block” dates for a quote you send the renter, and you can set an expiration on when the hold expires.

  • We have greatly improved our quote UI – with an improved quote builder, a new “quote detail page” and a list view of all quotes for a prospective renter in one place (when they were sent, by which reservations agent, and more)

  • You can now create and save a quote – without sending it to the renter.

  • We’ve added a helpful “Quote ID’s” for internal or external reference (or to look them up more easily)

  • You can now copy a quote, and you can send another quote without starting over from scratch

  • We’ve included a quicklink to the renter’s booking page for each quote you send, so you can easily re-send to the prospective renter, or click it yourself to see what the renter sees

  • You can now cancel one or all outstanding quotes sent to a renter, and you can revive previously canceled quotes so they’re valid and bookable again.

  • It’s now as easy as a click to resend a quote to a renter.

Have more improvements that you’d like to see to Quotes?  Share any feedback you have here.

The MyVR Inbox

  • We are adding feedback to let you know whether or not the renter has received or opened each message you send!

  • We are adding the ability to save a message as a draft so that you can come back to finish it later.

  • You can now add cc’s on your MyVR messages and modify the subject line of your message.

  • Now you can attach any previous quotes to your message, along with the most current (as we’ve always allowed).

While these Inbox changes are small, we have a ton more coming over the next two months.  Send any feedback you have now here.



  • We have vastly improved the Reservations UI – it’s easier to review a reservation and take action on it

  • Do you have optional add-ons that the renter can select but are not required?  You can know have select certain booking fees as optional to that the renter can select or deselect them at the time of booking.

  • You can now take an online booking even if you take offline payments

  • You can now turn on or off automatic credit card charges on future scheduled payments

  • We’ve added a helpful “Reservation ID’s” for internal or external reference (or to look them up more easily)

  • We now better display the proof of the online legal agreement you have with the renter

  • We now send the renter a confirmation email for the online booking, including the contract agreed to, as further evidence of the renter’s consent to terms.

  • We now have “Reservation Notes” with the ability to “pin” a note, which will pop important messages about the renter or the reservation for anyone who views the reservation

  • We have improved our booking “confirmation page” so that the renter can bookmark it and view it at any time in the future for a receipt of their transaction.

We have more Reservations improvements coming next month, including new refund / cancellation options and more flexible payments schedule creation.  We’ll also be adding the much-requested ability to create default settings for online bookings, so that you can better customize the terms and payment schedules for inbound bookings on your website or marketing channels.  Have more you’d like to see in our Reservations module? Share any feedback you have here.

The MyVR Calendar

  • We have created new calendar “views” to simplify your life – you can now view all events, or just the events impacting availability.

  • You can now initiate a reservations by clicking and dragging on the calendar dates.

  • We have added new calendar event popovers – quickly and easily see the details of a calendar event when you hover over it.

  • Improved overlapping calendar event detection – we have added helpful warnings about overlapping blocking and non-blocking events on the inquiry and reservation detail views

We have a ton more changes coming to the Calendar, too.  Send any feedback you have here.

Thanks for all the feedback everyone.  As mentioned, we’ve got a lot more coming.  Please let us know what you like and what you don’t!


Happy summer from MyVR!

We can’t believe 2015 is already at its midpoint. It’s been a great year for MyVR thus far. We’ve made a ton of improvements to many areas of our platform, but we don’t always do the best job of sharing those updates. As the summer kicks into high gear, we thought it was a good time to pause and reflect on many of the enhancements we’ve made thus far in 2015.


We’ve added numerous new capabilities in 2015 to our already-robust Reservations module. These include:

  • Low credit card rates – MyVR’S merchant processing rate for Visa and Mastercard is only 1.85% + $0.30 per transaction! And, yes, any processing fees on refunded deposits are also refunded.
  • Control over which cards you accept – MyVR gives merchant account holders the option to accept additional cards, like American Express and International cards. Accept payments from customers anywhere in the world!
  • Online transactions with offline payments – Want to book renters with your online contract but take and manage payments offline? MyVR has you covered.
  • Offline transactions – Manually enter transactions taken offline or otherwise outside the MyVR system and manage them all (with your online transactions) at MyVR.
  • Phone transactions – Enter and process reservations and payment info taken over the phone.
  • Accept payments for one-off fees – Charge a renter’s credit card for one-off items added during the rental (movie rentals, pool heat, etc) directly from your MyVR account.
  • Redesigned renter booking flow – MyVR’s booking flow has been streamlined for easier renter checkout and higher conversions.
  • Ability to set up multiple merchant accounts within MyVR account – For property managers needing to process payments differently for different properties, you can now set up multiple merchant accounts within MyVR!
  • Automatically charge future payments – MyVR makes scheduling future payments easier by allowing renters who are booking to authorize that these payments be processed automatically on their due date without any further renter action needed.

In the coming weeks, MyVR will also be adding optional add-ons to your renter transactions, and we’re adding more flexibility in setting up your default reservation settings (including refund & cancellation policies for instant bookings). Please be sure to send us feedback on what would make our reservations product even better for you.

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This topic recently came up in Matt Landau’s Inner Circle forum, and these two posts are based on information I shared there. If you aren’t already participating, check out the Inner Circle forum or connect with Matt Landau’s Vacation Rental Marketing blog.

In my last post, I called autoresponders “the secret weapon most vacation rental owners ignore,” explaining that adding them can save time, improve professionalism, and increase conversion rates.

As an owner, I like to know that every inquiry gets a response — even those that aren’t likely to convert because they fall outside my renter criteria. You can spend a lot of time responding individually to people who aren’t a good fit for your property, or you can use autoresponders to free up that energy so you can focus on your actual guests.

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I posted about this recently in Matt Landau’s Inner Circle forum. It’s been a while since I blogged about autoresponders, a tool many owners still aren’t taking advantage of, so I wanted to share the information with you here. If you aren’t already participating, check out the Inner Circle forum or connect with Matt Landau’s Vacation Rental Marketing blog.

"welcome" written with magnets, photo by Christian Schnettelker (CC BY 2.0)Done well, with some fine-tuning, using autoresponders in my vacation rental business have helped me capture more bookings, cut demands on my time, and build better relationships with my guests.

Inquiry autoresponders are messages that send automatically and immediately when someone sends a new rental inquiry. Some owners choose not to use autoresponders, but many don’t realize they’re even an option.

Here are seven reasons why I think every owner should include autoresponders in their booking process.

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Guest post by Jeff Caldwell 

When you’re trying to rent your vacation property, your first priority is to attract interested renters — and to do that, you need features that will catch people’s attention when they’re searching online.

Some of the most important are outdoor amenities: the right kind can grab the eye when someone is browsing hundreds of online listings, and can help someone choose your rental over the competition.

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MyVR has a platform that delivers the tools you need to market and manage your vacation rental business — but what does that actually mean? For people looking at their marketing options, not to mention owners who are new to the industry, it’s hard to capture what we offer in a brief but engaging way.

We contacted Adelie Studios to create a video that would explain what we offer in a way that was quick, engaging, and not full of “marketing speak.”

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Want to save money, save time, be more organized and look more professional when it comes to managing your vacation rental property? The MyVR team has been busy building great new features — it’s like spring cleaning for your property management to do list.

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