apple tvLet’s face it – cable television is expensive! Satellite tv is no exception. Even basic cable can run $60+ per month with sports and movie packages well over $150. With the proliferation of internet tv, there’s plenty of options for you to meet guest expectations and maybe even delight them in the process.

If you are considering cutting the cord in favor of streaming internet tv, you’ll want to first consider the speed of your internet connection. If you can only get low speed dial-up or DSL at your vacation rental property, don’t even consider switching. Your guests will be unhappy with the quality and this could reflect poorly on their overall experience.

One expert recommends a connection of at least 2 Mb/s (megabits per second) – reasonable for many rural locations and easy for city dwellings. The higher the connection speed, the faster videos load and buffer, meaning the guest doesn’t have to wait to watch their favorite show or movie. Continue Reading…

"Duane Casting the Net", by wormwould on FlickrWe recently blogged about a common Craigslist scam: Someone creates an ad listing your vacation rental, then confirms reservations – and collects deposits – from people who think they’re making a legitimate reservation.  All this can happen without your even knowing.

When the scammer disappears, your would-be guests are left ripped off and disappointed, and you’re left with what is, at best, an awkward situation.

I want to show you how to create a “digital net” that can help reduce the likelihood of your getting stuck in this awful situation.

Craigslist: Offsetting the Risk

I advertise my vacation rental on Craigslist a lot because it works really well in my area (Sonoma). I’m always on guard when I’m on Craigslist (whether I’m a buyer or a seller), but the benefits outweigh the risks for me, so I haven’t felt the need to avoid it.   I think I’m also prettygood at spotting the potential scams.

Regardless of how I feel about Craigslist, someone using my property info is a different beast because it can happen whether or not I use Craigslist and it can happen without my even knowing. So, while I can’t stop someone from doing this, I had some ideas on ways that I could alert myself when this was happening, and I wanted to test them out.

As someone who’s tech savvy, I decided to create a “digital net” to help protect myself – and unsuspecting travellers – from getting wrapped up in this con. As a starting point, I found a great reference about Craigslist alerts on Quora. Continue Reading…

"For Rent", photo by HowNowDesign on FlickrOnline advertising leaves vacation rental owners open to a variety of scams, from phishing (where someone tries to steal your online identity) to scam artists sending fraudulent inquiries.

But have you heard about schemes where scammers use copy-and-paste and a Craigslist ad to pretend to be you – or at least, someone who owns your home?

How it works

To be fair, these scams aren’t new, aren’t limited to the Internet, and aren’t exclusive to Craigslist. However, websites like Craigslist make these traps easy to set up and more accessible to potential vacation renters.

Continue Reading…


How do I get my vacation rental website to rank on Google? I get asked this question a lot so let me help break it down for you.

This is a visual map of the Internet. See that huge dot in the middle? That’s Google. And, this one is Wikipedia. And, this one is Craigslist. They have hundreds of thousands of links pointing to them from all over the web so it’s easy for the search engine crawlers to find them. Continue Reading…

breckenridge downtownIn many Colorado resort towns, the majority of homes in a neighborhood are second homes. Over the past 10+ years, as vacation rentals grew in popularity, so did the debate about taxes and community ambience. Should homes rented out as vacation rentals pay taxes? How do we protect the small community feel, while still encouraging the vacation rental business owners to thrive? Laws were enacted and city regulations documented. Many towns now actively enforce compliance, including Breckenridge, whose legislation is designed to keep it the quaint ski village it’s been known for.

To operate a vacation rental in Breckenridge, you must obtain the proper licenses, follow certain rules, pay annual and biennial fees and collect 11.675% in taxes from your guests. Here’s how it breaks down:

Town of Breckenridge Licensing & Taxes

Accommodation Unit License

Short-term rentals in Breckenridge are defined as rentals less than 30 consecutive days at a time. To comply with local laws, you must get an Accommodation Unit License and pay a yearly fee. The fee ranges from $75 to $175 depending on the number of bedrooms in your home. If you purchase a property that was previously used as a vacation rental, the accommodation license and fee are transferrable, and good until fees are due again the following year. Continue Reading…

I often receive emails from concerned subscribers that go something like this:

Mostaza Panama

Photo credit: Matt Landau

Dear Matt,

We don’t know what to do. Our leads from listing sites were going down and more competitor rentals have opening their doors weekly, so we’ve built our own website with great descriptions, professional photos…etc. But the problem is, nothing seems to be happening. We haven’t had an inquiry in days. Please help!!!!

These emails always get two things incorrect.

First, they assume that I am a magic genie (rub my belly twice, pick your ideal occupancy rate, and then *POOF* your wish is my command). I run the Vacation Rental Marketing Blog. I am not a magician.

The second, and clearly more significant assumption, that many owners get wrong is that by building your own website, your bookings will automatically increase. They think that a website is the remedy to all their worries and that once they get set up, tomorrow will begin as a new and entirely more profitable day.

But here’s the thing…it probably wont. Tomorrow will most likely begin precisely how yesterday did (only now you happen to have your own website and some added monthly costs).

I can’t help but draw the false analogy to computers. It’s common in today’s market to consider our bookings like computers: if a computer breaks, we take it to a specialist who’ll fix it for us. It’s so easy for vacation rental owners and managers to just assume that a specialist like me could turn their season around with one convenient fee.

But your bookings are not like broken computers.

Your bookings are like plants.

My rentals are located in Panama and when I first started off, I wanted to grow beautiful and traditional veraneras (aka bougainvillea) on all the balconies. However, with my forgetfulness combined with my busy schedule leaving Panama every few weeks, they began, along a period of about 1 year, to wither away until they resembled ugly brown sticks emerging from dirt. But here’s the thing: they never completely died.

Our bookings are not unlike plants: they need the right conditions to grow. You can’t fix a plant. You can only give it the proper conditions – light, soil, water – and then wait.

So if our bookings are like plants, what are the conditions needed to make them blossom?

Perhaps the most important condition (and one which MyVR solves pretty transparently) is your own website. You must diversify your business (away from solely listing sites) if you ever plan to establish some control and independence. If you’ve got your own website (or are thinking about getting one) you’re on the right track. But remember, your bookings are not fixed with one fell swoop. So you can’t stop here…

You must be involved with your website. Publish posts on your blog consistently, gather guest email addresses for monthly newsletters, upload resounding reviews, build backlinks…etc. You must give your bookings the right conditions to grow, and then wait, just like I did with my flourishing veraneras, which now – after several years – are about as bountiful as the guests inhabiting my very rentals.

 

photo: Matt Landau

 

This is a guest post by Matt Landau, a good friend of MyVR.com and the Founder of the Vacation Rental Marketing Blog and VRLeap, two resources designed to help vacation rental owners and managers establish independence and increase their bookings with bulletproof techniques.

apple airport expressApple sells this amazing little product to set up a complete Wi-Fi network at your vacation rental, called AirPort Express. It’s so easy that you don’t even need any technical skills to set it up – I promise. It works with both PCs and Macs, so you don’t have to worry about compatibility issues. Here’s what you need to do:

1) Install Cable, DSL, or Fiber Internet

Depending on your property location, you’ll have the choice of a few Internet options. The basic is DSL, which runs through your existing telephone lines. You might also have Cable Internet which is typically faster than DSL and runs through the coaxial cables that deliver television to your home. If you’re in a larger city, or just lucky to live in a newer building that invested in fiber connectivity, you may get blazing fast internet through a fiber network provider. Typical providers like Comcast, AT&T, Verizon FioS, or WebPass will install this for you. Rates range from $25 – $100 per month. Continue Reading…

customer serviceVacation rentals have a relaxed and authentic “do-it-yourself” vibe, but that doesn’t mean owners skimp on services.

From housekeeping to routine maintenance — and a growing number of owners who offer à la carte services, like pre-purchased groceries — a lot goes into delivering a great experience.

However, when it comes to delivering high-quality service your guests, where do you draw the line?

What guests expect

Perhaps more than anything, vacation home guests expect your housekeeping to be top notch: clean, heated or air conditioned, well ventilated, and free of funky smells.

For longer stays, you should provide cleaning supplies and arrange for someone to maintain your property on a regular basis. Continue Reading…

maui villaWith more than 16,000 vacation rental units, Maui is one of the top spots for rentals in the United States.

What do you need to know about rules and regulations if you’re considering a rental in what locals describe as Maui nō ka ʻoi (“Maui is the best”)?

There are two kinds of vacation rental properties in the County of Maui (which includes the populated islands of Maui, Moloka’i and Lana’i):

  • “Transient Vacation Rentals”, or TVRs, which are limited to approved zones: resort areas and business districts.
  • “Short-Term Rental Homes”, or STRHs, are rentals in residential areas — and weren’t considered legal until May 2012.

Buying a rental in a resort area

Vacation rentals in resort areas are considered TVRs, described by the County as “rental of a housing unit for less than 180 days.” Continue Reading…

hotel expectationsThe contract explained that snow would be cleared from the driveway and up to the front door. But what was MyVR’s Mike Stachowiak to do when his renters called one day, after a snowstorm, to ask that someone come dig out the hot tub, too?

Meeting guest expectations is a top priority for a lot of vacation rental owners. But how can you manage hotel expectations — when any service they want is just a request away — in a vacation rental world?

Requests that land in the grey area

“Sometimes, it’s difficult to know exactly when to draw the line,” Steve Young posted on LinkedIn. “We always try to exceed guest expectations but, at the same time, we feel they have a responsibility to be reasonable in their requests.”

In Stachowiak’s case, he’d done what he could to prepare: Made arrangements to have snow cleared, and told his guests what to expect. In the end, he chose to make arrangements to have a path to the hot tub cleared, too. Sometimes, however, you just don’t have that flexibility. Continue Reading…